Everything cracks in a heatwave, I try as best not to myself. Today everything is pushed to the limit, today is no exception and it’s Janet the head Chef’s day off.
6:50 am Dallas is down, barely functioning. He’s apologetic, although the fight isn’t knocked out of him yet, of all things he has pneumonia. I immediately move to the phone, looking for staff, the restaurant is booked heavily and running without him is going to be a battle, all the phones ring out.
I don’t tell him yet that I am planning to send him home, I don’t want to make a promise I can’t keep. In a tight kitchen like this one, no one leaves the team unless sent, it’s bad form, they all know what it will do to their mates. They all have to trust one another to turn up and they always do.
The atmosphere is silent, Dallas has already backed off from the stove and is on the toaster whilst running through the checklists, making sure the menu is complete for the service that is about to begin. He looks like shit, he couldn’t even drive this morning, he got his brother to drop him off. Amy is alone on the stove, already cooking as though for a hundred people, she’s getting her rhythm, waiting anxiously for Sam to arrive at 8:00 to hand over to him so she can move to the pass, the centre of our kitchen.
Lauren answers her phone, we can expect her at 8:30. The floor will be fine between her and Shanelle, I can focus on the kitchen if needed. The kitchen can expect Beau and Taze at 8:30 and Jordan at 9:00.
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We send Dallas at 7:50, Sam is early as usual, but he won’t leave until the final lists are checked and he grunts a couple of orders in his gruff, but warm style.
“You gotta shred the veal before lunch, and cook those chicken breasts ready for the salads on Monday. Stick Taze on dishes all day, Sam on the stove, your on the pass Amy and let Beau plate up and get Jordan on the toaster.”
8:10 Dallas sticks his bag on his shoulder and walks out the front to wait for a taxi.
First strike is at 8:40, a table of 20, already the kitchen has cooked for 40 and is under a ‘moderate load.’ Measured by a wait of 18 minutes on meals. They cleared the big table in just on 20 minutes, although this has pushed docket times out to 25 minutes, so they dig in and fight to bring the times back in to 15 minutes before the next attack at 9:30.
When it’s this hot customer behavior is like guerilla warfare, not so much their actual personal behavior but in the timing of their arrival, one minute a rush, next minute a lull. The whole daily routine seems to change and nothing can be predicted. Regardless we have a no excuse policy. As I have said before, ‘there is nothing any one of us would like more than to serve your breakfast, coffee or lunch no matter how crazy the place looks, we are here for you!’
9:30 – 11:00 could be best described as “intermittent in intensity, with some heavy bursts of machine gun fire,” nothing Sam and his team couldn’t handle. Around 10:45 the cafe lulled for ten minutes before you could feel the room start to ‘line up,’ the baristas got hit first, with waits on coffee going out to 7 minutes at the peak, meanwhile the kitchen braced themselves, preparing for war.
In case you hadn’t noticed I think in crazy analogies, which fun to do in a restaurant, sometimes it’s war, sometimes love, car racing or even riding a bike. Today I looked at the kitchen just before 11:00, I imagined a fighter jet banking over Merewether Beach and heading back to Williamtown. That was how calm, smooth and powerful they were, not one raised voice, not one harsh word. Not once did anyone give up or make an excuse.
I also imagined them all holding hands in a line before morphing into the ‘Karate Kid’, with his arms held high above his head, calm, yet punch drunk, before he delivered his final kick. If you dined between 11:00 and 12:00 you would have felt that kick, in the nicest possible way. We hope you liked it, I did, and I feel honored to be around these young people who I don’t think realize how special they really are.
Thank you Dallas, we hope you get better soon, thank you Sam & Amy, Beau, Jordan & Taze, we ‘love your wings’ and your kick.
Statistics
Kitchen
Dallas 19 2nd year apprentice
Sam 20 2nd year apprentice
Amy 19 2nd year apprentice
Jordan 16 1st year apprentice
Taze 22 1st year apprentice
Breakfasts 220
Lunch 40